FAQs

What Is A Freight Forwarder?

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services.
A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

does size matter for air shipment?

  • Yes, air freight is based on both the actual weight and chargeable weight of the cargo

can you handle door delivery at the destination? can you handle pickup from residential areas?

  • Yes, please help to provide us your door address, and we will check the cost for you

how is chargeable weight calculated?

  • There is a special formula (in inches): Length x Width x Height / 166

what is the maximum size or weight?

  • This varies depending on the airline so please ask us.
  • As a rule of thumb, maximum normal cargo dimensions: 120x80x60in.
  • As the weight and size increase so will the cost. If your cargo is oversized or requires special handling, ask us about special rates

do you have a warehouse where i can drop off cargo?

  • Yes, we have receiving warehouse in all our offices
  • Please let us know your cargo location, and if you choose we can arrange to pick up your cargo on your behalf

how are where can we pick up the cargo at the destination?

  • It depends on the customer’s preference. Please ask for more information when requesting for service

what are some of the destination charges?

  • There may be airport fees, warehouse fees, custom clearance charges, duty/tax and door delivery charges

can i pack my items in plastic bins?

  • No, the airlines will reject any cargo that is not properly packed. Items must be packed in a box, bag, suitcase, crate, or on a pallet. If there are any oversized items or cargo requiring special packing, please ask

what is the typical transit time?

  • Airport to airport 3-5 business days on average. Door to door varies depending on different variables. Delays and/or changes to schedules can happen.

are there types of cargo that cannot be shipped via air freight?

  • Most cargo can be shipped via airfreight, except some which have to be specially packaged like anything hazardous, flammable, dangerous chemicals, computer batteries, live animals, perishable items, etc

what kind of paper work do i need to out ahead of time?

  • We will send you some paperwork for you to fill out the basic information, Such as shipper and receiving party contact information. Don’t worry, we will take care of all the export custom and paperwork for you

what are the usual methods of freight payment?

  • You can pay with wire transfer, credit card (subject to administrative fee), bank deposits and PayPal (PayPortal). Payment is due before shipment arrives

do you handle international household moves?

  • Yes. We are an international shipping company. We can help you ship and we can help you load at a fee. An empty container can be delivered to your premises and you may choose to be responsible for loading it properly or Midas can handle the loading for you at a fee. We can also clear your container at a very affordable price.

can you ship my vehicle internationally?

  • Yes.